Every request, followed through — automatically.
Turn customer requests into coordinated action. Deevolight keeps the work moving across your team, customers, and vendors—with the context, next steps, and follow-ups connected from beginning to end.
Some workflows you design. Others begin themselves.
Create workflows for the processes your business handles every day. And when the Concierge recognizes a customer request that requires multiple steps or people, it can initiate the appropriate workflow automatically.
Your team stays in control. Deevolight keeps the process moving.
Work doesn't stop at your company walls.
A workflow can move seamlessly between your team, your customer, and your vendors.
Each person sees what they need to do, while the request and its full context stay connected throughout the process.
Proactive follow-through & full context
Keep every project accountable and fully informed without lost emails or manual follow-up calls.
Nothing stalls in an inbox
Every step has an owner and a next action. When something is waiting, the Concierge knows. It can remind the right person, follow up on an unanswered request, or surface something that needs attention—before it quietly disappears into an email thread.
The request never loses its context
Customer requirements, conversations, specifications, documents, quotes, approvals, and decisions travel with the workflow. Nobody has to search through emails, re-enter information, or ask the customer to explain the request again.
See it in action: A custom ring request
Watch how Deevolight coordinates a multi-party custom order from incoming email to final ERP fulfillment.
1. Understand
The original request, customer information, ring specifications, metal, size, and conversation history are captured together.
2. Coordinate
Production reviews the specifications and sends the request to the appropriate vendor automatically.
3. Quote
The vendor provides pricing and delivery information directly through their vendor portal link.
4. Respond
The customer receives the quote through the channel they're already using (Email, WhatsApp, or Portal).
5. Approve
The customer approves the quote with 1 click directly in their personalized proposal window.
6. Complete
The approved request becomes an order. CRM and Ticketing are updated automatically, without re-keying data.
Throughout the process, the Concierge knows what's complete, what's next, and who needs to respond.
From request to resolution, without losing the thread.
Coordinate teams, customers, and vendors seamlessly with Deevolight Workflow Automation.
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