Everything your team needs
to give every customer a concierge.
The Deevolight platform brings every capability together into one continuous engine for 24/7 care, automated workflows, and relationship intelligence.
Every conversation becomes part of the relationship.
Deevolight remembers every request, conversation, quote, preference, and action across every channel — so your team always knows the customer, what's happened, and what needs to happen next.
1. Concierge Agents
24/7 multi-channel AI agents answering inquiries over WhatsApp, Email, and Web Chat with business context.
2. Workflow Automation
Multi-step action engines coordinating requests across Customer, Sales, Production, and Vendors.
3. Relationships (CRM)
AI-native relationship tracking that auto-logs preferences, order patterns, quarterly activity, and memos.
4. Customer Portal
Personalized portal hub featuring Q1–Q4 quarterly purchase matrix, open order tracking, and price quotes.
Concierge Agents
Never miss a client inquiry. Deevolight Concierge Agents operate 24 hours a day across WhatsApp, email, and web chat. They understand product specifications, custom ring dimensions, carat weights, and pricing rules—providing instant, human-grade responses.
- Multi-Channel Reach: WhatsApp, Email, & Web Chat
- Product Intelligence: Real-time ERP/catalog inventory checks
- Smart Handoff: Escalates to sales team with full context summary
Workflow Automation
Turn customer requests into coordinated action. Deevolight keeps work moving seamlessly across your team, customers, and vendors—with full history, next steps, and follow-ups connected from beginning to end.
- Cross-Org Coordination: Customer ⇄ Sales ⇄ Production ⇄ Vendor
- Self-Initiated Workflows: Automatically triggers custom quote requests
- Proactive Follow-Through: Sends gentle reminders before deadlines stall
Relationships (AI-Native CRM)
Traditional CRMs require manual data entry. Deevolight automatically builds living customer relationship memory—tracking preferred gemstone shapes, ring sizes, active hold requests, and quarterly reorder frequencies without sales reps typing a line.
- Zero Data Entry: Auto-extracts preferences from emails & WhatsApp
- Memory vs Static Data: Retains client context over quarters & years
- VIP Hold & Order Tracking: Real-time status for every account
Customer Portal
A personal space for every one of your customers. Previous purchases aren't buried in emails—customers can log in anytime to review quarterly purchase history (Q1–Q4), track real-time open orders, view custom price proposals, and place 1-click repeat orders.
- Quarterly Purchase History Matrix: View Q1–Q4 order quantities with 1-click reorder
- Real-Time Open Orders Report: PO #, item thumbnail, price & expected shipment date
- Personalized Proposals & Quotes: Review custom collections and confirm orders instantly
| Item # | Price | Q1 | Q2 | Q3 | Q4 | Action |
|---|---|---|---|---|---|---|
| TB-5001 | $4,200 | 12 | 15 | 10 | 25 | Reorder |
| RG-2042 | $3,450 | 8 | 6 | 12 | 18 | Reorder |
Ready to experience the unified Deevolight platform?
Schedule a live demonstration customized to your customer support and workflow automation needs.
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