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Capability 01 • Concierge Agents

Your concierge, always on.

AI agents that handle customer conversations over WhatsApp, email, and customer portal — any time, without waiting for business hours to reopen.

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Deevolight AI Concierge Digital Desk Visual

Always on

Concierge Agents work around the clock: nights, weekends, holidays. No customer is ever left waiting for someone to log in the next morning.

  • Zero queue wait times during peak hours or overnight
  • Instant response across WhatsApp, Email & Portal
  • Consistent, unhurried concierge service 24 hours a day
System Availability
24/7 Active
24/7/365 Available
Standard Business Hours Weekdays Only
Concierge Agent Availability Nights, Weekends & Holidays

Meet Your Customers Wherever They Are

Whether they text on WhatsApp, send an email, or sign into your customer web portal, the Concierge Agent delivers fast, contextual, and action-oriented service.

WhatsApp Integration

Customers reach out on WhatsApp the way they'd message a friend — and the Concierge Agent responds the same way: fast, in context, and able to act, not just chat.

Example 1: High-Touch Product Inquiry & Hold

A customer messages asking about diamonds. The Concierge Agent shares a curated list matching what they're looking for. As the conversation continues and the customer asks for more detail on a specific piece, the agent answers instantly — and when they're ready, puts the diamond on hold, right from the chat.

Example 2: Instant Order Status & Tracking

A customer messages asking where their order is. Instead of waiting on hold or digging through email threads, the Concierge Agent checks the order status instantly and replies with an accurate answer — no human involved.

WhatsApp Concierge Interaction on iPhone 15 Pro

Email Integration

Email isn't just read and filed — the Concierge Agent acts on it, managing multi-step workflows and internal team coordination automatically.

Example: Custom Order & Manufacturing Workflow

A customer emails asking if Ring AR256 can be crafted in Size 9 in Platinum (standard is $900), and requests pricing and delivery timeline. The Concierge Agent instantly acknowledges receiving the email, opens an internal workflow with your design team, receives their quote ($1,100, 3-day lead time), and replies to the customer. Once the customer approves, the agent creates the custom order in the database and closes the workflow — without anyone manually managing the email chain.

Email Workflow Engine — Custom Ring AR256 Request

Customer Portal Integration

Customers can log in and chat directly inside your self-service web portal with full account context, transaction history, and instant concierge support.

Example: Logged-in Web Chat & Account Sync

When a customer logs into your portal, the Concierge Agent immediately knows who they are, their past orders, active shipments, and preference tier. They can ask questions, update shipping addresses, or request invoices right inside the chat window.

Client Self-Service Portal Dashboard
Active Session
Concierge Assistant Connected to live account DB
Concierge Agent Welcome back, Sarah! I see your recent order #ORD-8821 is currently in transit and scheduled to arrive tomorrow by 2:00 PM. Would you like me to update the delivery instructions or email your invoice?
Can you update the delivery note to "Leave at front reception"?
Concierge Agent Updated! The carrier database and your portal account record have both been updated with "Leave at front reception".

Deeply Integrated into Your Operations

Concierge Agents don't operate in a vacuum. They connect natively to your database, business knowledge, and CRM—and know exactly when to pass the baton to your team.

Real-Time Data Sync

Connects to your database

Real-time inventory, live order status, and instant updates — not a static export or yesterday's numbers.

When a customer asks about a diamond, the agent checks live inventory before answering, so what it shows is actually available right now. When someone asks about order status, the agent pulls directly from the same database your team works from. When an order is entered or a diamond is put on hold, the agent updates the database immediately — no manual re-entry, no gap between what the customer was told and what's actually on record.

Real-Time Database Connectivity Visual
Knowledge & RAG

Grounded in your business knowledge

The Concierge Agent doesn't answer from a script — it's grounded in your actual product catalogs, user manuals, spec sheets, and other documents.

Ask about a product detail or a policy, and it answers from what your business actually knows, not a generic response.

Business Knowledge RAG Processing Visual
Automated CRM Records

Connects to your CRM

Every conversation updates the CRM automatically — new leads, preferences, hold requests, and order history all flow into the same customer record.

Nothing has to be manually logged after a WhatsApp thread or email thread. Everything flows into the customer record your team already works from.

Automated CRM Integration Visual
Smart Human Escalation

Knows when to hand off

The Concierge Agent knows its limits. Custom requests, pricing exceptions, or anything that needs judgment gets escalated cleanly to your team.

Escalations occur with full context and conversation history attached, so nothing has to be explained twice by the customer.

Seamless Human Escalation Handoff Visual

Give every customer a personal concierge.

Automate customer conversations over WhatsApp, email, and customer portal — 24 hours a day.

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